Which areas do you service?
Philadelphia and nearby surrounding areas.
How far in advance should I place my order?
We encourage customers to place their orders asap to ensure items are available. However we accept day of orders if inventory and scheduling permits.
How do I place an order?
Online Reservations: Under Product Catalog Tab
Is there a deposit required to book? How do I pay?
Yes a 50% deposit is required 48hrs after booking via invoice or cash app. Remaining balance can be paid cash at time of delivery.
Will items be delivered or can I pick them up?
All items will be delivered and picked up during designated times which will be scheduled during the ordering process. WE DO NOT OFFER CUSTOMER PICK UP OPTION.
How will I know when my order is on its way?
A designated timeframe will be assigned when your order is placed and our driver will notify you when they are on the way.
Will my order be picked up the same day?
Yes if before 11pm otherwise next day pick up will be arranged.
What if my event ends later than expected?
No problem we will arrange for your items to be picked up the next day.
Am I able to keep my order longer than one day?
Yes we do offer extended day rentals with discounted pricing per day. Please click link under Product Catalog tab for pricing details.
Do you deliver beyond the first floor?
Yes additional fees will apply. If not requested items will be placed on the first floor in one designated area. Please click link under Product Catalog tab for pricing details.
Will my order be set up for me?
Set up is an additional cost and is NOT included in rental or delivery price. If setup is not requested items will be unloaded and placed in one designated area. Please click link under Product Catalog for pricing details.
Missing or Damaged items?
Any missing or damaged items are subject to a replacement fee cost per item will be listed on contact. Please see policy tab for additional info.
Will linens arrive already pressed?
Yes linens will arrive pressed and nicely folded. However due to folding there will be some wrinkles but most customers leave them as is. View our photo gallery to see minor wrinkling.
Will balloons arrive blown up?